I know we found you via a trusted friend. And I know you allowed us to come immediately since my little T had fallen down those awful deck steps out back in the rain and made his front tooth look all funny. And I know your people have since cleaned and buffed five of our family of six's pearly whites for several years now. Yet, I have the following to say to you and your staff.
I will not be back.
Have you any idea what I did to make it to your office today by 11:37AM? I left my Bible study early. I grabbed lunch for all four of my kids (darn the McD's for forgetting a Happy Meal so I had to go back to get it, thus making me late...that's another blog letter for another day, Mr. Ronald McDonald. Be afraid. Be very afraid....) I dropped my youngest son at a friend's so she could take him to preschool. I dragged two kids out of class in the middle of the day. And I raced across town to arrive in your office at 11:37.
Your assistant, Mr. Dentist, informed me she could fix T's tooth - guess you didn't see that on the x-ray back when we asked if his fall would do any damage to his adult teeth -cuz it wouldn't 'take long' but she could not seal Pookie's teeth because it requires a full half hour. At 11:37. Where did she need to go? A funeral? A meeting? A class? Some sort of dental-assistant-must-be-there-can't-be-10 minutes-late sort of soiree? No? NO? No. Lunch. She had to get to lunch. Cuz I watched her take her coat, wait for the other two assistants, get in her car and drive off. For lunch.
Yeah. And while I'm at it, Mr. Dentist. Even Mercer Mayer in the book in your waiting room sees the dentist with his mom before check-out. You know I have never seen you or your smiling face any day that my children were seen in your office since that first fateful day of the fall? Isn't it sort of customary to at least make eye contact with the mother who helps pay for your little sweeties' private educations?
Hey, in a day and age when dentists are a dime a dozen and customer service is key, you can kiss this family of 6 good bye.
Signed,
Bitter in St. Louis
P.S. I'm sorry I slammed the door when I left. That was pretty childish. I'll be better for my next dentist. I promise.
Wednesday, January 7, 2009
Subscribe to:
Post Comments (Atom)
5 comments:
What usually annoys me is that i usually arrive early for an appointment and end up having to sit in the waiting room (as our dentist is ALWAYS late) with 4 hyper boys. But if i arrive just a little late they charge you a fee (usually £20) and you have to reschedule. Grrr....!!
Good Luck ~ hope you find another dentist you can all be comfortable visiting!
Love,
Amanda x
I so miss our dentist in Minnesota. You would walk in, wait no more than 5 minutes top, go IN with the kids, they'd clean, the dentist would come in, joke, talk, prod, do whatever....
Here it's a madhouse of people and 40 minute waits and you can't go back with your kids and feel all in all a little like cattle on the way to slaughter...
oh my sounds like you had a fun day...and of course they are never behind schedule right? haha I think I wait a good 20 minutes past my apt time every time!
Smile it's almost Friday! :)
I stumbled upon your blog through SITS! How I do love a Dear John letter, when not addressed to me of course. Good luck in finding a dentist - a good one is hard to find.
Sorry to hear about your dentist. Our Dr. has/had the nerve to charge us 130.00 for a less than 5 minute office visit. What's worse is that our insurance only paid $12.00 of that. NICE!!! The doctor didn't even tell us anything that he hadn't already said on the phone. REDICULOUS! I hate it when medical offices treat their patients like crap! How many times have you had to wait for them? I'm thinking I would write them a complaint letter! IF the dentist doesn't know why you're leaving it won't fix the problem for the next client.
Post a Comment